5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have a picture in mind of what their contract security force will look like, but too often what they get isn’t what they pictured. What we have discovered is that most security guard companies are capable of supplying the support that property managers want, but too often do not because of a lack of ongoing excellent control procedures.
Security guard companies are unlike any seller a property supervisor usually hires. If you employ a painter, you can see whether they are doing their tasks by taking a look at the walls. But when you employ a security guard company, how often can you see if the guard organization is doing their job which includes running background checks and drug screenings, providing good training to your guards, and effectively tracking and supervising your defenses. In most cases they likely are, but it is important to employ a method of verification and quality control to ensure that issues connected with the lack of performing these tasks do not begin to happen.
In this article we will discuss five (5) easy actions to enhancing your security guard service and achieving what you picture as your perfect keyholding Enfield.
Display Your Guards Qualifications
In most states, guards are mandated to have a predetermined level of training before they can begin working as security guards. If your state is among those states, ensure your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the type of training that’s being provided by your security company and ask yourself does it look decent.
It is also your security guard company performing history and drug screenings on all of your defenses until they send them to your own property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another superb method to screen if the guard is a good match for your house is to perform a short”interview” to get a sense of the guard and also to explain your expectations. This first dialogue will tell you a good deal about what to expect from this guard and it provides you an opportunity to ask another guard if you think it is necessary.
Assess Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces each guard to the company itself, in many cases the shield’s orientation to his delegated property isn’t as complete. We predict the orientation to the delegated property”Website Specific Training”. Learn What your website specific training looks like:
• Can it happen at your property?
• How long is each new officer trained?
• How long can the security company double bank?
• How thoroughly are your article orders explained?
Determine the response to each of the questions and make certain they fit with what you believe is sufficient. You should even think about sitting in on your security guard company’s orientation and your website specific training to get an understanding of what goes on preparing a guard to work at your property.
Inspection Your Guard’s Supervision
Guard supervision is among the main factors of good security guard support. When security companies provide poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their responsibilities. If the guards are not being supervised, they begin to feel their job isn’t significant and they begin to see themselves as less of a part of the security group. When guards do not feel as part of your group it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract does not demand onsite oversight, how can your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the two methods of remote oversight that prove most effective are:
Officer Tour Tracking Systems
If your guards are required to make rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote means of tracking the guards while they’re on your property. These tracking systems permit the security guard company to track the log and time the action of these guards while they’re making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports that enable the security guard company to quickly get an understanding of if the guard is making rounds. The property manager also needs to be given with an abridged version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in frequently with the security guard company provides a method of earning certain each guard is secure and alert. By having guards check-in frequently together with the security guard company, at least each 30 minutes, guards believe their safety is important and being awake and attentive is also an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are always good ways of finding out just what is occurring with your security as you are not there. Through these inspections, make sure that you ask your security guards questions regarding their duties and responsibilities to ensure they understand their tasks. In fact, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a certified security adviser as part of your ongoing security program. Remember, when selecting a security adviser be sure the adviser isn’t actually a security guard company. If that’s the case, your audit is guaranteed to turn up issues with your current security guard company.